Salesforce Health Cloud

A healthcare-specific CRM platform built on Salesforce for patient engagement, care coordination, and population health management.

Complete Definition

Salesforce Health Cloud is an industry-specific CRM solution designed for healthcare providers, health plans, and life sciences organizations. It extends the Salesforce platform with healthcare-specific data models including Patient 360 views, care plans, provider networks, and care team management. Health Cloud is HIPAA-compliant with Business Associate Agreement (BAA) coverage and supports integration with EHR, HIE, claims, and clinical systems through FHIR and HL7 standards.

Key Points

1HIPAA-compliant with BAA included
2Patient/Member 360 view with clinical data
3Care plan automation and care team collaboration
4EHR/HIE integration via FHIR and HL7
5Population health and risk stratification capabilities

Common Use Cases

Healthcare providers managing patient care coordination
Health plans improving member engagement and STAR ratings
ACOs managing attributed populations for value-based care
Life sciences companies running patient support programs

Common Questions

What is the difference between Salesforce FSC and Health Cloud?

FSC is designed for wealth management and financial services, while Health Cloud is purpose-built for healthcare with patient-centric data models, clinical terminology, EHR integration, and HIPAA compliance features.

Is Salesforce Health Cloud HIPAA compliant?

Yes, Health Cloud is HIPAA-compliant when properly configured. Salesforce provides a Business Associate Agreement (BAA) and offers field-level encryption, audit trails, and role-based access controls for PHI protection.