6-Phase Implementation Methodology
Our proven framework ensures successful FSC deployments with minimal risk and maximum ROI
Discovery & Strategy
Key Activities
- Business process mapping and gap analysis
- Stakeholder interviews and requirements gathering
- Current state technology assessment
- Compliance and regulatory requirements review
- FSC feature prioritization and roadmap
- Success metrics and KPI definition
Deliverables
- Business requirements document
- Technical architecture diagram
- Implementation roadmap
- Risk assessment report
Data Model Design
Key Activities
- Financial Account hierarchy configuration
- Household relationship modeling
- Product and service catalog setup
- Client segmentation strategy
- Data quality rules definition
- Integration points identification
Deliverables
- Data model documentation
- Object relationship diagrams
- Field-level specifications
- Data migration plan
Core Configuration
Key Activities
- Financial Account object configuration
- Person Account and Household setup
- Action Plans and goals configuration
- Opportunity and pipeline management
- Document management integration
- Mobile app customization
Deliverables
- Configured FSC instance
- Custom object documentation
- Workflow and automation rules
- Mobile configuration guide
Compliance & Security
Key Activities
- Sharing and visibility rules
- Field-level security configuration
- Audit trail and compliance reporting
- Data retention policies
- Privacy and consent management
- SEC/FINRA compliance validation
Deliverables
- Security model documentation
- Compliance checklist
- Audit reports configuration
- Privacy policy documentation
Integration & Testing
Key Activities
- Portfolio management system integration
- Financial planning tool connections
- Document management integration
- Email and calendar sync
- Third-party app installations
- End-to-end testing and UAT
Deliverables
- Integration documentation
- Test scripts and results
- UAT sign-off document
- Rollback procedures
Deployment & Adoption
Key Activities
- User training program delivery
- Change management execution
- Go-live preparation and cutover
- Post-launch support and monitoring
- Adoption tracking and optimization
- Hypercare period management
Deliverables
- Training materials and videos
- User adoption dashboards
- Go-live checklist
- Support documentation
Critical FSC Features to Master
Understanding these core features is essential for successful implementation
Financial Accounts
Comprehensive account management with support for individual, joint, trust, and business accounts
- Multi-tiered account hierarchies
- Automated account roll-ups
- Account performance tracking
- Fee and commission management
Household Management
Sophisticated relationship modeling for complex family structures and related entities
- Dynamic household grouping
- Relationship reciprocity
- Household-level reporting
- Beneficiary management
Action Plans & Goals
Client-centric planning tools for financial goals and milestone tracking
- Template-based action plans
- Progress tracking and alerts
- Goal prioritization
- Collaborative planning workflows
Compliance Management
Built-in compliance features for SEC, FINRA, and industry regulations
- Communication surveillance
- Document retention policies
- Regulatory reporting
- Audit trail and change tracking
Common Challenges & Solutions
Learn from 400+ implementations: avoid these common pitfalls
Complex Data Model
FSC's sophisticated data model requires careful planning
Start with a simplified model and iterate. Document all custom objects and relationships. Use naming conventions for clarity.
Integration Complexity
Multiple system integrations increase implementation risk
Prioritize integrations by business value. Build and test incrementally. Have clear rollback procedures.
User Adoption
Advisors may resist change from familiar systems
Involve power users early. Provide role-based training. Show quick wins and ROI. Offer ongoing support.
Compliance Requirements
Meeting regulatory requirements adds implementation complexity
Engage compliance team from day one. Document all decisions. Build audit trails. Schedule regular compliance reviews.
Implementation Best Practices
Proven strategies for successful FSC deployments
Data Architecture
- Use standard FSC objects whenever possible
- Document all customizations thoroughly
- Implement data quality rules from the start
- Plan for future scalability and growth
- Use hierarchies for reporting efficiency
User Experience
- Design advisor-centric page layouts
- Minimize required fields and clicks
- Use Lightning Components for rich interfaces
- Optimize mobile experience for field users
- Provide contextual help and tooltips
Security & Compliance
- Implement role-based access control
- Use record-level security appropriately
- Enable audit trails on sensitive fields
- Configure data retention policies
- Regular security health checks
Change Management
- Build executive sponsorship early
- Create role-based training programs
- Identify and empower champions
- Measure and communicate adoption metrics
- Provide ongoing support and optimization