Always-On Support & Optimization
Comprehensive managed services that keep your systems running at peak performance while you focus on growing your business.
Your Technology Partners
Technology doesn't end at implementation. Our managed services team becomes an extension of your organization, providing ongoing support, maintenance, and optimization to ensure you continue to derive maximum value from your investments.
With 24/7 monitoring, proactive issue resolution, and continuous improvement initiatives, we help you maintain high system uptime and user satisfaction.
Our Support Services
24/7 Proactive Support
Round-the-clock monitoring and support to keep your systems running smoothly with minimal downtime.
Platform Health Checks
Regular system audits and health assessments to identify and address potential issues before they impact your business.
User Training & Enablement
Comprehensive training programs to ensure your team maximizes the value of your technology investments.
Continuous Innovation
Stay ahead with regular platform updates, new feature implementations, and optimization recommendations.
Consultant On Demand
Access to expert consultants whenever you need strategic guidance or technical support.
L1 Salesforce Support
Dedicated first-level support for daily operational needs and user assistance.
Why Choose Our Support
Managed Services Tiers
Choose the level of support that matches your needs
Essential
For small teams (up to 20 users)
- Business hours support (9-5 ET)
- 4-hour response time
- 10 support hours/month
- Monthly platform health check
- Salesforce release management
- User training resources
Professional
For growing teams (20-100 users)
- 24/5 support coverage
- 2-hour response time
- 20 support hours/month
- Weekly platform monitoring
- Proactive optimization
- Quarterly business reviews
- Dedicated Slack channel
Enterprise
For large organizations (100+ users)
- 24/7/365 support coverage
- 1-hour response time
- Unlimited support hours
- Daily platform monitoring
- Dedicated account manager
- Strategic roadmap planning
- Priority feature development
💡 All tiers include Salesforce release management and platform health checks
Get Custom Managed Services QuoteManaged Services FAQs
Common questions about our ongoing support
What's included in support hours?
Support hours cover troubleshooting, user assistance, configuration changes, minor enhancements, report building, workflow optimization, and release testing. Hours don't include major development projects or new implementations, which are quoted separately.
Can we upgrade or downgrade our tier?
Yes! You can change tiers with 30 days' notice. We'll work with you to ensure a smooth transition and adjust your support level to match your evolving needs. Most clients start with Essential and grow into Professional as their usage increases.
What happens if we use more than our allotted hours?
Additional hours are billed at $200/hour for Essential and Professional tiers. We'll notify you if you're approaching your limit and recommend upgrading to the next tier if you consistently need more hours. Enterprise tier includes unlimited hours.
Do you handle Salesforce release management?
Yes! All tiers include release management. We review upcoming Salesforce releases (3x per year), test new features in your sandbox, document impacts, update customizations, and coordinate the deployment to production. You never have to worry about breaking changes.
Can we pause or cancel our managed services?
Managed services are month-to-month with 30 days' notice for cancellation. No long-term contracts required. However, we recommend maintaining at least Essential tier coverage to handle critical issues and Salesforce releases.
How quickly will you respond to our requests?
Response times vary by tier: Essential (4 hours), Professional (2 hours), Enterprise (1 hour). Critical production issues get immediate priority regardless of tier. We track all requests in our ticketing system with full transparency on status and resolution timelines.
Ready for Peace of Mind?
Learn how our managed services can keep your systems running smoothly while you focus on growing your business