Back to Use Cases
Retail Banking
Customer Self-Service Portal
Complexity
Medium
Timeline
12-16 weeks
Outcomes
4+
Challenge
High call center volume for routine inquiries with no digital self-service options for customers.
Solution
Experience Cloud secure portal with FSC integration for account viewing, loan applications, document uploads, and profile management.
Key Outcomes
- 27% operational cost reduction
- Significant call deflection
- Reduced branch traffic
- Improved customer satisfaction
Tags
self-serviceretail-bankingportaldigitalcustomer-experience
Implementation Timeline
12-16 weeks
Medium Complexity