Challenge
Walk-in only branch model causing long wait times and inefficient staff utilization.
Solution
Salesforce Scheduler with service territories, resource management, and appointment topics for seamless omnichannel booking.
Key Outcomes
- Improved customer satisfaction
- Reduced wait times
- Better branch resource allocation
- Seamless online-to-branch experience
Tags
appointmentsretail-bankingbranchschedulingcustomer-experience
Implementation Timeline
6-10 weeks
Low Complexity