Challenge
Traditional bank losing customers to digital banks due to 7-day paper-based account opening process.
Solution
Built Salesforce Experience Cloud digital account opening portal with Plaid bank verification, Alloy KYC/AML, and core banking integration.
Key Outcomes
- 7-day to 8-minute account opening
- 312% increase in new account volume
- 94% customer satisfaction score
- 58% reduction in abandonment rate
Tags
BankingDigital BankingCustomer ExperienceOnboarding
Implementation Timeline
12-16 weeks
High Complexity