Vantage Point
Banking & Credit Unions
Banking & Credit Unions

Salesforce for Community Banks & Credit Unions

Transform how your institution manages member relationships, automates lending workflows, and delivers exceptional omnichannel experiences. Purpose-built Salesforce Financial Services Cloud solutions with deep core banking integrations for community banks, credit unions, and regional financial institutions.

200+
Banking & Credit Union Implementations
$150B+
Assets Supported Across Institutions
75+
Core Banking & Platform Integrations

Who We Serve in Banking

Specialized solutions for every segment of the banking and credit union industry

Community Banks

Community banks with $500M to $10B in assets seeking to enhance customer relationships, streamline lending, and compete with larger institutions.

Key Requirements:
Commercial lending automation
Customer 360 views
Branch coordination
Regulatory reporting

Credit Unions

Member-owned financial cooperatives of all asset sizes focused on exceptional member service and operational efficiency.

Key Requirements:
Member engagement
Share account management
Loan processing
Committee workflows

Regional Banks

Regional banking institutions with $10B to $50B in assets managing multiple product lines, complex relationships, and multi-state operations.

Key Requirements:
Enterprise-scale operations
Multi-product management
Treasury services
Relationship banking

Commercial Lenders

Specialized commercial lending institutions focused on business banking, SBA loans, equipment financing, and commercial real estate.

Key Requirements:
Deal structuring
Syndication management
Portfolio monitoring
Risk assessment

Comprehensive Banking Solutions

From core banking integration to compliance automation—we solve the unique challenges of financial institutions

Commercial Lending Workflow Automation

End-to-end automation of the commercial lending process from initial inquiry through funding, reducing processing time and improving borrower experience.

Automated credit application intake and routing
Integrated financial spreading and analysis
Workflow-driven approval processes with audit trails
Automated covenant tracking and monitoring
Digital document collection and e-signature
Seamless handoff from origination to servicing

Core Banking System Integration

Bidirectional integration with Jack Henry (Symitar, Silverlake), FIS, and Fiserv core systems for unified customer data and transaction visibility.

Real-time account balance and transaction sync
Automated customer data enrichment
Product holdings and relationship aggregation
Cross-sell opportunity identification
Unified customer timeline across channels
Mobile and online banking activity tracking

Loan Origination Automation (nCino)

Seamless integration with nCino for streamlined consumer and commercial loan origination with workflow automation and compliance management.

Unified application across loan types
Automated decisioning and underwriting workflows
Integrated credit bureau and fraud checks
Collateral management and appraisal tracking
Closing coordination and funding automation
Portfolio risk monitoring and reporting

Customer 360 & Relationship Banking

Comprehensive views of customer relationships across checking, savings, loans, investments, and business services for enhanced service and growth.

Household aggregation and primary customer identification
Product ownership across deposit, loan, and investment accounts
Business relationships with ownership structures
Customer profitability and lifetime value scoring
Service history and interaction timeline
Next best product recommendations

Branch & Digital Banking Coordination

Omnichannel customer experience connecting branch, online, mobile, and contact center interactions in a unified Salesforce environment.

Integrated appointment scheduling across channels
Consistent customer context for all interactions
Mobile CRM for relationship managers
Digital onboarding with in-branch support
Queue management and branch analytics
Video banking integration capabilities

Regulatory Compliance Automation

Built-in workflows and reporting for BSA/AML, CRA, HMDA, and other banking regulations with comprehensive audit trails and documentation.

Automated suspicious activity monitoring and SAR filing
CRA qualification and performance tracking
HMDA data collection and LAR reporting
Customer due diligence and beneficial ownership
Automated regulatory calendar and deadlines
Examination preparedness and documentation

Digital Account Opening

Streamlined digital onboarding for consumer and business accounts with integrated KYC/AML verification, identity validation, and instant account setup.

Mobile-first application experience
Integrated identity verification (Alloy, Onfido)
Automated KYC/AML screening and risk scoring
Instant account decisioning and opening
Digital signature and document capture
Seamless core banking account provisioning

Cross-Sell & Product Optimization

AI-driven product recommendations, needs-based selling workflows, and campaign management to grow customer relationships and increase wallet share.

Predictive product propensity modeling
Life event triggers and opportunities
Referral tracking and incentive management
Campaign performance analytics
Automated next best action alerts
Goal-based relationship planning

Technology Integration Ecosystem

We integrate with every major core banking system and fintech platform

CRM Platform

Salesforce Financial Services Cloud
Lightning Experience
Einstein AI
Tableau Analytics

Core Banking

Jack Henry (Symitar, Silverlake)
FIS (Horizon, Profile)
Fiserv (DNA, Premier)
Temenos

Loan Origination

nCino
Fiserv LoanServ
Jack Henry Lending
Ellie Mae
Blend

Digital Banking

Q2 Digital Banking
Alkami
Backbase
Temenos Infinity
Finastra

Identity & Compliance

Alloy
Onfido
Plaid
Verafin
NICE Actimize
SAS AML

Payment & Treasury

FIS Treasury
GTreasury
Kyriba
Stripe
Jack Henry Payments

Plus integrations with check processing systems, merchant services, ATM networks, card management platforms, and hundreds of other banking technologies.

Regulatory Compliance

Built for Banking Compliance

Comprehensive compliance features for FFIEC, BSA/AML, CRA, HMDA, and state banking regulations

BSA/AML Compliance

Customer due diligence (CDD) documentation
Enhanced due diligence (EDD) workflows
Beneficial ownership identification (FinCEN)
Transaction monitoring and SAR preparation
Currency transaction reporting (CTR)
OFAC screening and sanctions compliance

Community Reinvestment Act (CRA)

Small business and farm loan data collection
Community development activity tracking
Assessment area definition and monitoring
Public file maintenance automation
Performance context documentation
CRA qualified investment tracking

HMDA & Fair Lending

Loan application register (LAR) data capture
Geographic information system (GIS) integration
Fair lending analysis and monitoring
ECOA compliance and adverse action notices
Redlining prevention controls
Annual HMDA submission preparation

FFIEC & Safety Soundness

IT examination preparedness
Cybersecurity assessment documentation
Vendor management and due diligence
Business continuity planning
Information security program documentation
Third-party risk management

Why Banks & Credit Unions Choose Vantage Point

Banking Industry Expertise

We understand core banking systems, regulatory requirements, and the operational challenges unique to community banks and credit unions.

Compliance-First Design

Every solution incorporates BSA/AML, CRA, HMDA, and FFIEC compliance requirements with built-in audit trails and regulatory reporting.

Core Banking Integration

Proven expertise with Jack Henry, FIS, Fiserv, and nCino. We've built dozens of bidirectional integrations for seamless data flow.

AI FOR BANKING & CREDIT UNIONS

AI-Powered Customer Service & Operational Efficiency

Community banks and credit unions are using AI to deliver big-bank digital experiences, reduce call center volume, and automate compliance—without enterprise-scale budgets.

HubSpot Breeze AI for Member Acquisition

Automate marketing, score leads, personalize outreach

Generate email campaigns and landing pages
Score and route inbound leads automatically
Personalize member communications at scale
Track campaign ROI in real-time
Increase qualified leads by 40%+
Learn About Breeze AI

Salesforce AgentForce for Customer Service

AI agents handle routine inquiries 24/7

Answer balance and transaction questions
Explain loan/account products and rates
Process simple service requests
Schedule branch appointments
Reduce call center volume by 40-50%
Explore AgentForce

Not Sure Where to Start with AI?

Our AI Strategy Consulting helps banks and credit unions prioritize AI use cases, assess readiness, and build a phased AI roadmap that delivers ROI quickly.

Ready to Transform Your Banking Technology?

Schedule a consultation to discuss your specific needs. We'll show you how institutions like yours are leveraging Salesforce to enhance customer experiences and operational efficiency.