Transform Banking Operations with Salesforce FSC
Complete implementation roadmap for community banks, credit unions, and regional banks. From core banking integration to commercial lending workflows and BSA/AML compliance automation.
Who This Guide Is For
Designed specifically for banking institutions implementing Salesforce Financial Services Cloud
Community Banks
$100M-$5B in assets, looking to modernize relationship banking and commercial lending
- Relationship-driven banking
- Commercial & SBA lending
- Deposit account management
Credit Unions
Member-focused institutions seeking to enhance member engagement and loan origination
- Member lifecycle management
- Consumer & auto lending
- Cross-sell optimization
Regional Banks
$5B-$50B institutions managing complex commercial relationships and regulatory requirements
- Enterprise relationship banking
- Treasury management
- Regulatory compliance
Commercial Lenders
Specialized lenders focused on commercial real estate, equipment financing, and business loans
- Pipeline management
- Credit risk assessment
- Portfolio monitoring
Discovery & Requirements Gathering
Comprehensive assessment of current banking operations, technology landscape, and strategic objectives
Business Discovery
Banking Products & Services
- Commercial lending products (term loans, lines of credit, equipment financing)
- Consumer lending (mortgages, auto loans, personal loans)
- Deposit accounts (checking, savings, CDs, money market)
- Treasury management and cash management services
Current Pain Points
- Manual loan origination and underwriting processes
- Siloed customer data across core banking and CRM systems
- Compliance reporting bottlenecks and manual audits
- Limited cross-sell visibility and referral tracking
Success Criteria
- Reduce loan processing time from 14 days to <7 days
- Achieve 100% BSA/AML compliance with automated reporting
- Increase cross-sell rate by 40% through better customer insights
- Enable 360° customer view across all banking relationships
Technical Discovery
Core Banking Systems
- Jack Henry (Silverlake, CIF 20/20, Symitar): API availability, batch integration options
- FIS (Horizon, Portico, IBS): Data model analysis, integration endpoints
- Fiserv (DNA, Premier, Signature): Real-time vs batch sync strategies
Loan Origination Systems
- nCino: Direct Salesforce integration, pre-built connectors
- Encompass: API connectivity for mortgage origination
- LaserPro: Batch file integration for loan data
Compliance & Risk Systems
- FICS (Financial Institution Compliance Solutions): BSA/AML monitoring
- SAS Risk Management: Credit risk and fraud detection
- OFAC Screening: Real-time sanctions list checking
Data Security & Regulatory Requirements
- GLBA (Gramm-Leach-Bliley Act) compliance
- FFIEC IT Examination Handbook requirements
- Data residency and encryption standards
Phase 1 Deliverable: Strategic Roadmap Document
Included Artifacts:
- Current state assessment with gap analysis
- Future state architecture diagram
- Integration architecture design
- Data migration strategy
Timeline & Budget:
- 12-16 week implementation timeline
- Investment estimate with ROI projections
- Resource requirements and RACI matrix
- Risk mitigation and change management plan
Download Complete Banking Implementation Checklist
Get our comprehensive 75-point checklist covering all 6 phases of Salesforce FSC implementation for banking
Core Banking System Integration
Bi-directional data synchronization between Salesforce FSC and core banking platforms
Integration Architecture
- MuleSoft API-led connectivity
- Real-time account balance sync
- Nightly batch reconciliation
- Error handling & retry logic
Data Synchronization
- Customer demographics (CIF data)
- Account balances & transaction history
- Loan portfolio data
- Credit card activity
Security & Compliance
- Field-level encryption (FLE)
- Shield Platform Encryption
- PII data masking
- Audit trail logging
Commercial Lending Workflow Automation
End-to-end loan origination, underwriting, and portfolio management
Loan Pipeline Management
Opportunity to Application
- Lead capture from multiple channels (web, referral, branch)
- Automated credit pre-qualification
- Document collection checklist
- Application submission to LOS (nCino, Encompass)
Underwriting & Approval
- Credit bureau integration (Experian, TransUnion, Equifax)
- Automated underwriting decisioning (AUS)
- Loan committee scheduling and workflow
- Approval notification and next steps
Success Metrics & ROI
Ready to Transform Your Banking Operations?
Schedule a consultation to discuss your Salesforce FSC implementation