Vantage Point
Home/Glossary/Single Source of Truth (SSOT)
Data Migration

Single Source of Truth (SSOT)

The practice of structuring information models and data so that every data element is stored exactly once.

Complete Definition

A Single Source of Truth ensures that everyone in an organization uses the same data from the same system. In CRM implementations, establishing the CRM as the SSOT for customer data eliminates data silos, reduces conflicts from multiple versions of truth, and improves decision-making. It requires strong data governance and integration practices.

Key Points

  • 1One authoritative data source
  • 2Eliminates data silos
  • 3Reduces data conflicts
  • 4Improves decision accuracy