Challenge
Paper-based policyholder onboarding with manual data entry, delayed policy issuance, and poor customer experience.
Solution
Create digital onboarding platform in Experience Cloud with guided applications, document collection, e-signatures, and instant policy delivery.
Key Outcomes
- Paperless policy application
- Same-day policy issuance
- Enhanced customer experience
- Reduced onboarding costs
Tags
onboardingdigital-transformationinsuranceexperience-cloudautomation
Implementation Timeline
12-16 weeks
Medium Complexity