Challenge
Limited visibility into agent production, quality metrics, and customer satisfaction with no systematic performance management.
Solution
Create comprehensive agent performance platform in Salesforce with production tracking, quality scorecards, commission reporting, and coaching workflows.
Key Outcomes
- Real-time agent performance visibility
- Quality scorecard tracking
- Automated commission calculation
- Data-driven coaching and development
Tags
agent-managementperformance-trackinginsuranceanalyticscommission-tracking
Implementation Timeline
12-16 weeks
High Complexity