Salesforce Health CloudPatient-Centered Care at Scale
Enterprise-grade CRM platform purpose-built for healthcare providers, health plans, and life sciences organizations. Unify patient/member data, automate care coordination, achieve regulatory compliance, and improve outcomes with our proven Health Cloud implementation expertise.
Enterprise-Grade Healthcare CRM Capabilities
Purpose-built features for patient engagement, care coordination, population health management, and regulatory compliance in healthcare delivery and health plan operations.
Patient 360 View
Unified patient profiles aggregating clinical, claims, social determinants of health (SDOH), and engagement data from EHRs, HIEs, and wearables for holistic care coordination.
Care Plans & Clinical Protocols
Evidence-based care plan templates with automated task assignment, clinical pathway tracking, and outcomes measurement for chronic disease management and care transitions.
Provider Network Management
Comprehensive provider directory with credentialing workflows, network adequacy analysis, referral management, and real-time availability for care coordination and utilization management.
HIPAA Compliance & Security
HIPAA-compliant platform with field-level encryption, audit trails, role-based access controls (RBAC), Business Associate Agreements (BAA), and PHI data governance for regulatory confidence.
Population Health & Risk Stratification
Predictive analytics and risk scoring for patient cohorts using claims, clinical, and SDOH data to identify high-risk members, close care gaps, and improve HEDIS/STAR ratings.
Care Coordination & Engagement
Omnichannel patient engagement with automated outreach campaigns, appointment reminders, medication adherence tracking, and telehealth integration for improved outcomes and satisfaction.
Proven Use Cases Across Healthcare Segments
Real-world implementations addressing the unique challenges of providers, payers, and life sciences organizations.
Healthcare Providers & ACOs
Common Challenges
- ×Fragmented patient data across EHR, billing, and specialty systems
- ×Manual care coordination for high-risk and chronic disease patients
- ×Inefficient referral management and care team communication
- ×Limited visibility into quality metrics and value-based care performance
Health Cloud Solutions
- Unified patient 360 view with EHR/HIE integration (Epic, Cerner, Allscripts)
- Automated care plan workflows with task routing to care teams
- Referral management with real-time provider availability and status tracking
- Population health analytics for HEDIS, STAR ratings, and care gap closure
Measured Outcomes
35% reduction in hospital readmissions, 28% improvement in care gap closure, 92% care team satisfaction
Health Plans & Payers
Common Challenges
- ×Disconnected member data from claims, clinical, pharmacy, and SDOH sources
- ×Reactive care management with limited risk stratification
- ×Manual utilization management and prior authorization workflows
- ×Low member engagement and STAR rating performance
Health Cloud Solutions
- Member 360 with claims adjudication, clinical, pharmacy, and SDOH data integration
- Predictive risk models for proactive care management and outreach
- Automated utilization management workflows with clinical decision support
- Omnichannel member engagement campaigns (SMS, email, IVR, portal) for HEDIS compliance
Measured Outcomes
4.2 to 4.7 STAR rating improvement, 42% increase in HEDIS measure compliance, $12M annual medical cost savings
Life Sciences & Med Device
Common Challenges
- ×Disconnected HCP engagement data across sales, marketing, and medical affairs
- ×Compliance challenges with Sunshine Act and adverse event reporting
- ×Inefficient patient support program (PSP) enrollment and adherence tracking
- ×Limited real-world evidence (RWE) and outcomes data integration
Health Cloud Solutions
- Unified HCP 360 view with multichannel engagement tracking (rep visits, events, digital)
- Automated Sunshine Act reporting and adverse event case management workflows
- Patient support program (PSP) enrollment, adherence tracking, and reimbursement support
- Real-world evidence (RWE) integration from claims, EHR, and patient-reported outcomes
Measured Outcomes
68% increase in HCP engagement, 95% Sunshine Act compliance, 47% improvement in PSP adherence
Healthcare Integration Ecosystem
Pre-built connectors and integration accelerators for EHR, HIE, claims, pharmacy, and clinical systems to unify your healthcare data landscape.
Electronic Health Records (EHR)
Bidirectional: Patient demographics, encounters, diagnoses, medications, lab results, care plans
Health Information Exchanges (HIE)
Inbound: ADT feeds, clinical summaries (C-CDA), care transitions, immunizations
Claims & Eligibility
Inbound: Member eligibility, claims history, authorizations, pharmacy data (PBM)
Population Health & Analytics
Bidirectional: Risk scores, care gaps, quality measures, utilization metrics
Telehealth & Remote Monitoring
Inbound: Virtual visit records, remote patient monitoring (RPM) data, biometrics
Care Management & Utilization
Outbound: Prior authorization requests, Inbound: Clinical decision support, utilization data
HIPAA-Compliant & Secure by Design
Salesforce Health Cloud meets the stringent security and compliance requirements of healthcare organizations with comprehensive safeguards for Protected Health Information (PHI).
Compliance Certifications
Regional Compliance
Why Choose Vantage Point for Health Cloud?
Specialized expertise at the intersection of Salesforce technology and healthcare domain knowledge.
Healthcare Domain Expertise
Deep understanding of clinical workflows, care coordination, population health, and value-based care models across provider, payer, and life sciences segments.
EHR/HIE Integration Specialists
Proven expertise in Epic, Cerner, Allscripts, and HIE integrations using FHIR, HL7 v2, C-CDA, and ADT feeds for bidirectional clinical data exchange.
Compliance & Security Focus
HIPAA-compliant implementation methodology with PHI data governance, security configuration, audit trails, and BAA management for regulatory confidence.