General CRM
Vendor Lock-In
A situation where switching to a competitor's product becomes difficult or costly.
Complete Definition
Vendor Lock-In occurs when an organization becomes heavily dependent on a specific CRM platform, making migration prohibitively expensive or disruptive. Lock-in can result from proprietary code, complex customizations, integrated ecosystems, or lack of data portability. To mitigate lock-in, organizations should use standard APIs, avoid over-customization, and maintain data in exportable formats.
Key Points
- 1Difficulty switching vendors
- 2Caused by customizations and integrations
- 3Can be costly to overcome
- 4Mitigated by API-first approach
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