General CRM
Technical Debt
The implied cost of rework caused by choosing an easy solution now instead of using a better approach that would take longer.
Complete Definition
Technical debt occurs when organizations take shortcuts in CRM implementation—using quick fixes, workarounds, or suboptimal configurations to meet immediate needs. Like financial debt, technical debt accumulates interest in the form of increased maintenance costs, reduced flexibility, and more complex future changes. Proper planning and architecture prevent technical debt.
Key Points
- 1Result of shortcuts and workarounds
- 2Increases future maintenance costs
- 3Reduces system flexibility
- 4Prevented by proper planning
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