General CRM
Hyperautomation
A business-driven approach to automate as many business and IT processes as possible using a combination of tools like RPA, AI, and low-code platforms.
Complete Definition
Hyperautomation extends beyond simple task automation to optimize entire workflows using multiple technologies including RPA (Robotic Process Automation), AI, machine learning, and low-code platforms. In CRM context, hyperautomation can streamline everything from lead qualification and data entry to customer service responses and reporting.
Key Points
- 1Combines multiple automation technologies
- 2Optimizes end-to-end processes
- 3Increases operational efficiency
- 4Reduces manual intervention
Related Terms
Robotic Process Automation (RPA)
A form of business process automation technology based on software robots that can automate repetitive, rule-based tasks.
AI in CRM
The integration of artificial intelligence capabilities into CRM platforms to automate tasks, provide predictive insights, and personalize customer interactions.
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