General CRM
Tickets (HubSpot)
A HubSpot object that represents a customer issue or support request.
Complete Definition
HubSpot Tickets are the foundation of customer service in the HubSpot Service Hub. They track customer issues from creation to resolution, support SLA management, enable team collaboration through internal notes, and provide reporting on service performance. Tickets integrate with conversations, knowledge bases, and automation.
Key Points
- 1Tracks customer issues
- 2Supports SLA management
- 3Enables team collaboration
- 4Provides service analytics
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