General CRM
Composable CRM
An architectural approach where CRM functionality is built from a collection of independent, best-of-breed applications that are seamlessly integrated.
Complete Definition
Composable CRM represents a modern architecture where businesses assemble their ideal CRM ecosystem from multiple specialized applications rather than relying on a single monolithic platform. This approach offers greater flexibility, scalability, and the ability to choose best-in-class tools for each function while integrating them through APIs and middleware.
Key Points
- 1Flexibility to choose best tools
- 2Easier to adapt to changing needs
- 3Reduces vendor lock-in
- 4Requires strong integration capabilities
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