General CRM

Compliance

Conforming to rules, regulations, and standards for data handling and business processes.

Complete Definition

Compliance in CRM context means adhering to industry regulations like GDPR, CCPA, HIPAA, FINRA, and SEC rules. It involves data privacy, consent management, audit trails, data retention policies, and security measures. Non-compliance can result in significant fines, reputational damage, and legal liability. Modern CRMs offer compliance features but require proper configuration.

Key Points

1Adheres to regulations (GDPR, HIPAA, etc.)
2Manages data privacy and consent
3Requires audit trails
4Prevents fines and legal issues

Related Terms

Data Governance

The overall management of the availability, usability, integrity, and security of the data employed in an enterprise.

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