General CRM
Chatbot
A computer program that simulates conversation with users, especially for customer service and lead generation.
Complete Definition
Chatbots in CRM provide automated, conversational interfaces on websites, messaging apps, and within applications. They handle FAQs, qualify leads, book meetings, and route complex issues to human agents. Modern chatbots use NLP and AI to understand intent and provide relevant responses. They improve response times, reduce support costs, and operate 24/7.
Key Points
- 1Automates customer conversations
- 2Handles FAQs and qualifies leads
- 3Available 24/7
- 4Uses NLP for understanding
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