Challenge
Borrowers lack visibility into loan status and must call for updates, increasing operational costs.
Solution
Experience Cloud secure portal for application completion, document upload, real-time status tracking, and loan officer communication.
Key Outcomes
- Reduced inbound calls
- Faster document submission
- Higher borrower satisfaction
- Transparency throughout journey
Tags
portalmortgageself-serviceborrower-experiencetransparency
Implementation Timeline
12-16 weeks
Medium Complexity